Shipping policy

We are committed to delivering your orders quickly, securely, and with full transparency. Every product you purchase from our store is handled with care and shipped using reliable logistics partners to ensure a smooth experience from checkout to delivery. Our shipping process begins as soon as your order is confirmed. Most orders are processed within one to three business days, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly extended, but we always strive to keep delays minimal and communicate clearly if any arise.

Once your order is packed and ready for dispatch, you will receive a confirmation email containing your tracking number. This allows you to monitor your shipment in real time and stay informed about its progress. We ship both domestically and internationally, covering a wide range of regions including Bangladesh, South Asia, North America, Europe, and select countries in Southeast Asia. If your location is not listed at checkout, you are welcome to contact our support team to confirm shipping availability.

We offer multiple shipping options to suit your needs, including standard, expedited, and express delivery. These options are displayed at checkout along with estimated delivery times and associated costs. Our shipping partners include trusted carriers such as DHL, FedEx, Aramex, and local courier services, depending on your location and selected method. Delivery times vary by region. Domestic orders within Bangladesh typically arrive within two to five business days. International orders may take between seven to fifteen business days, while express shipping options can reduce this to three to seven days depending on customs and carrier efficiency.

Shipping fees are calculated based on your location, package weight, and chosen delivery method. Occasionally, we offer free shipping promotions for qualifying orders, which will be clearly indicated on our website. Please note that international shipments may be subject to customs duties, import taxes, or handling fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an international order.

We take packaging seriously to ensure your items arrive in perfect condition. All products are securely packed using protective materials, and fragile items are double-boxed when necessary. If your order contains multiple items, they may be shipped together or separately depending on availability and packaging requirements. Once your order is shipped, you can track its progress using the tracking number provided. If you encounter any issues with tracking or delivery, our support team is available to assist you.

While we strive to meet all delivery timelines, certain factors may cause delays. These include customs inspections, remote delivery locations, natural disasters, public holidays, or incorrect shipping information provided at checkout. If your order is delayed beyond the estimated timeframe, please contact us and we will investigate the issue promptly. We encourage all customers to double-check their shipping details before placing an order. Incorrect or incomplete addresses may result in delivery failures or delays, and we cannot be held responsible for such issues once the package has been dispatched.
In the rare event that your package is lost or arrives damaged, please notify us within seven days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation. For damaged items, photo evidence may be required to process a claim. Our goal is to ensure that every customer receives their order in excellent condition and on time.
If you have any questions or concerns regarding shipping, delivery times, or tracking, our customer support team is here to help. We are dedicated to providing a reliable and transparent shipping experience for every customer, and we appreciate your trust in our store. Thank you for shopping with us—we look forward to delivering your next order with care and efficiency